Refund policy

RETURN & REFUND POLICY

All sales are subject to the following return and refund terms:

FINAL SALE ITEMS

  1. Rip & Ship / Opened Products
    All products opened as part of a Rip & Ship service or otherwise opened on behalf of the customer are final sale and non-refundable. No returns, exchanges, or cancellations will be accepted once the product has been opened.
  2. Trading Cards and Collectibles
    Due to the nature of trading cards and collectibles, all sales are final unless otherwise explicitly stated. This includes sealed and unsealed products.

ELIGIBLE RETURNS (LIMITED CASES ONLY)

  1. Incorrect Items
    If you receive an item that is materially different from what was ordered, you must notify us within 48 hours of delivery. We may, at our discretion, offer a replacement or refund.
  2. Damaged Items (Non-Transit)
    If an item arrives damaged due to an error on our part (not caused by the shipping carrier), you must contact us within 48 hours of delivery with supporting evidence (photos/videos). Resolution will be determined at our discretion.

NON-ELIGIBLE RETURNS

  1. Condition Disputes
    We do not accept returns based on subjective condition assessments, including but not limited to centering, print lines, surface imperfections, or grading expectations.
  2. Sealed Product Outcomes
    We do not accept returns based on dissatisfaction with the contents of sealed products. All trading card products are random and outcomes are not guaranteed.
  3. Shipping Delays or Carrier Issues
    Shipping delays, lost packages, or delivery issues handled by the carrier are not grounds for refunds. Customers must work directly with the carrier for such claims.
  4. Buyer’s Remorse
    We do not accept returns or issue refunds for buyer’s remorse, accidental purchases, or failure to read product descriptions.

REFUND PROCESS

  1. Approval Required
    All refunds must be approved by us prior to being issued. Unauthorized returns will not be accepted.
  2. Method of Refund
    Approved refunds will be issued to the original payment method unless otherwise agreed.
  3. Restocking / Return Conditions
    If a return is approved, the item must be returned in the same condition it was received. We reserve the right to deny refunds if returned items are damaged, altered, or incomplete.

CHARGEBACKS & DISPUTES

  1. Dispute Resolution
    By purchasing from our store, you agree to contact us first to resolve any issues before initiating a chargeback or dispute with your payment provider.
  2. Fraud Prevention
    We reserve the right to deny future service to customers who engage in fraudulent claims, abuse refund policies, or initiate unjustified chargebacks.

POLICY UPDATES

  1. Changes to Policy
    We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.