Shipping policy

SHIPPING POLICY

All orders placed through our store are subject to the following shipping terms:

  1. Processing Time
    Orders are typically processed within a reasonable timeframe after purchase. Processing times may vary based on order volume, live stream activity, or other operational factors.
  2. Shipping Rates and Carriers
    Shipping costs are calculated at checkout unless otherwise specified. We reserve the right to select the shipping carrier and service level at our discretion unless a specific option is chosen by the customer.
  3. Risk of Loss
    Once an order has been transferred to the shipping carrier, title and risk of loss pass to the customer. We are not responsible for packages that are lost, stolen, or delayed in transit.
  4. Shipping Address Accuracy
    Customers are responsible for providing accurate and complete shipping information. We are not liable for delays or losses resulting from incorrect or incomplete addresses provided at checkout.
  5. Delivery Timeframes
    All delivery timeframes are estimates only and are not guaranteed. Delays caused by carriers, weather, or other circumstances outside our control do not qualify for refunds or compensation.

HOLD ORDERS

  1. Hold Requests
    Customers may request that orders be held and combined with future purchases (“HOLD orders”). By selecting or requesting a HOLD, you agree to the terms below.
  2. Storage Duration
    We may hold orders for a limited period at our discretion. We reserve the right to require shipment of held items at any time.
  3. Customer Responsibility to Ship
    It is the customer’s responsibility to request shipment of held orders within a reasonable timeframe. Failure to do so may result in forced shipment charges or cancellation of the HOLD status.
  4. Liability While Held
    While items are being held, we will take reasonable care in storing them; however, we are not liable for loss, damage, or degradation of items during the hold period.
  5. Combined Shipping
    When multiple orders are held and shipped together, they may be consolidated into one shipment. Shipping costs may be adjusted accordingly.

DAMAGED, LOST, OR STOLEN PACKAGES

  1. Carrier Issues
    If a package is lost or damaged in transit, the customer must file a claim directly with the shipping carrier. We may assist at our discretion but are not responsible for carrier-related issues.
  2. Delivered but Not Received
    If tracking shows a package as delivered, it is considered fulfilled. We are not responsible for theft or misdelivery after confirmation of delivery.

GENERAL SHIPPING TERMS

  1. Right to Refuse Service
    We reserve the right to cancel or refuse shipment to any order at our discretion, including cases of suspected fraud or misuse.
  2. Policy Updates
    We reserve the right to update or modify this Shipping Policy at any time without prior notice.